Chief Operating Officer

Location: Doha, Qatar

Reporting To: Group CEO

Level: C-Suite / Executive Leadership

Industry: Hospitality, Food & Beverage, Entertainment & Lifestyle

A leading and rapidly growing international hospitality and lifestyle group is seeking an accomplished Chief Operating Officer (COO) to lead its next phase of operational and commercial growth.

The Group operates a diverse portfolio of 17+ brands and 70+ outlets across multiple international markets
, encompassing luxury and premium fine dining, casual dining, cafés, beach clubs, nightlife, entertainment and lifestyle concepts
.

With an established presence in the GCC and operations across international locations, the Group continues to expand its portfolio, enter new markets and develop innovative hospitality and entertainment concepts.

The COO will have overall responsibility for driving operational excellence, commercial performance, profitability, guest experience and organizational scalability across a complex multi-brand and multi-market platform.

This is a highly strategic executive position requiring an experienced operator who can manage scale, complexity and international growth while maintaining the individual identity, positioning and standards of each brand.

• Provide overall operational leadership across 17+ brands and 70+ outlets operating across multiple international markets
  .
• Translate the Group's strategic objectives into clear operational and commercial priorities.
• Establish effective governance, operating structures, KPIs and accountability across countries and business units.
• Drive operational consistency while protecting the individual positioning and identity of each brand.
• Build scalable operating models capable of supporting continued international expansion.
• Partner closely with the Group CEO and Executive Leadership Team on strategic decisions and business growth.

• Hold overall accountability for operational revenue, profitability and EBITDA performance.
• Drive same-store sales growth, outlet productivity and margin improvement.
• Develop and implement strategies to optimize food cost, beverage cost, labour productivity and other controllable expenses.
• Work closely with Finance on budgets, forecasts, business plans and financial performance reviews.
• Establish clear performance-management mechanisms across brands, outlets and markets.
• Identify underperforming operations and implement effective turnaround plans.

• Oversee a diverse portfolio of premium and luxury hospitality, F&B, entertainment and lifestyle concepts.
• Develop appropriate operating models for different business formats and customer segments.
• Ensure consistent execution of brand standards across all markets.
• Drive knowledge sharing and operational best practices across the portfolio.
• Ensure each brand achieves its commercial objectives without compromising its customer proposition or positioning.

• Provide leadership across geographically dispersed operations in multiple countries.
• Establish effective relationships with country and regional leadership teams.
• Develop common operating standards while adapting execution to local market requirements.
• Identify operational synergies between markets and businesses.
• Support the Group's international expansion strategy and future market entries.
• Ensure international operations meet financial, operational, compliance and brand expectations.

• Work with the CEO and senior leadership to evaluate new concepts, markets, brands and investment opportunities.
• Provide operational input into acquisitions, partnerships, franchise arrangements and new business opportunities.
• Lead operational planning for new market entries and new outlet openings.
• Establish manpower requirements, operating structures, budgets and launch plans for new businesses.
• Ensure new concepts are operationally ready and launched within agreed timelines and budgets.

• Establish world-class standards for service, hospitality, food quality and customer experience.
• Develop measurable guest experience and service-quality KPIs.
• Monitor customer feedback, NPS, reviews and operational performance.
• Drive a culture of continuous improvement across all operations.
• Benchmark the Group against leading international hospitality and restaurant operators.

• Lead and develop a high-performing international operations leadership team.
• Establish clear structures across Group, regional, country, brand and outlet operations.
• Develop succession plans and leadership pipelines for critical operational positions.
• Build a culture of accountability, ownership, innovation and service excellence.
• Partner with HR to attract, develop and retain high-calibre hospitality leadership talent.

• Drive the use of technology, data and analytics to…