Program Manager

Job De ion

• At least 15 years of professional experience in data, analytics, digital transformation, or systems delivery.
• At least 8 years of experience managing complex, multi-workstream programs.
• Proven experience managing large-scale master services agreements, framework agreements, managed services, or multi-year transformation programs.
• Demonstrated experience delivering enterprise data platforms, data warehouses, data governance, artificial intelligence, advanced analytics, or statistical systems.
• Strong experience in program governance, commercial and contract management, executive reporting.
• Experience overseeing both project delivery and production managed services within the same program.
• Experience managing multidisciplinary teams, subcontractors, technology vendors, and specialist resources.
• Previous experience in Qatar or the GCC public sector is strongly preferred.

• Provide overall leadership and accountability for the delivery of Data and Analytics Master Services Agreement.
• Translate client's strategic objectives and approved initiatives into an integrated program roadmap, delivery plan, priorities, and measurable outcomes.
• Maintain a consolidated view of all projects, managed services, service requests, and planned initiatives.
• Act as the senior point of contact for program decisions, stakeholder coordination, and escalations.

• Ensure that all services are delivered in accordance with the MSA's contractual, commercial, quality, and service-level requirements.
• Oversee the preparation, estimation, review, approval, and mobilization of service requests, work orders, and statements of work.
• Monitor contractual deliverables, milestones, acceptance criteria, financial consumption, invoicing, and remaining contract value.
• Manage scope changes and coordinate contractual matters with malomatia's commercial, legal, finance, procurement, and contract-management teams.
• Proactively manage contractual obligations, assumptions, dependencies, and risks.

• Establish and operate an effective governance framework across all initiatives and services delivered.
• Define governance forums, decision rights, reporting arrangements, responsibilities, and escalation paths.
• Lead steering committees, delivery reviews, operational reviews, and service-performance meetings.
• Provide client leadership with consolidated status reports, executive dashboards, decision papers, and clear visibility of performance, risks, priorities, and required actions.
• Maintain and monitor the program's risks, issues, actions, dependencies, decisions, and changes.

• Develop and maintain an integrated master plan covering projects, work streams, releases, service requests, and operational activities.
• Coordinate dependencies across data platforms, statistical systems, applications, integrations, analytics solutions, government entities, and shared environments.
• Monitor delivery performance against approved scope, milestones, budgets, resource plans, and quality expectations.
• Identify schedule risks, bottlenecks, and resource constraints, and lead corrective or recovery actions where required.
• Ensure project and workstream managers maintain accurate and current delivery plans.

• Establish a structured process for receiving, assessing, prioritizing, approving, and tracking new requirements under the MSA.
• Work with client stakeholders to clarify requirements and coordinate effort estimation, resource planning, solution assessment, commercial evaluation, and delivery scheduling.
• Maintain a consolidated backlog showing approved, pending, deferred, and completed requests.
• Ensure each approved request has a clearly defined scope, deliverables, responsibilities, assumptions, schedule, cost, and acceptance criteria.
• Monitor service requests through delivery, acceptance, closure, and transition to production support.

• Build effective working relationships with client executives, business owners, technical teams, partners, and other stakeholders.
• Serve as the primary…