Assistant Branch Manager (Qatari and children of Qatari mothers

Job Summary

To ensure upkeep of operational soundness of a branch in conjunction with the strategic objectives of obtaining satisfactory audit ratings by complying to Bank SOPs & QCB regulations.

Provide the necessary Operational support to the team to ensure a high level of service delivery efficiency resulting in to enhanced Client experience.

Branch Management

Ensure efficiency in branch operations that supports the Client experience objective

Ensure continued compliance with operating procedures, policies, process flows and service level agreements by carrying out random spot checks. Coordinate with branches, departments, and risk management with regard to referrals

Ensure the control function checklists are completed daily by jobholder and his/her subordinates

Ensure completion of all financial and non-financial transactions/amendments passed during the day and approve/reject documents forwarded via documented scanner

Responsible for premises issues and control branch registers (Key, physical, dispute & dispatch registers)

Custodian of vault cash, managers cheques & rechecking of teller activities

Responsible for branch opening and closing and security alarms and ensuring that the branch literature displays and branding in the branch meet bank criteria

Receive customer complaints and liaise with appropriate departments and ensure resolution

Monitor incidents of Money Laundering while opening the new accounts and daily transactions Provide proper handling of branch communication with other departments to ensure smooth workflow and within TAT

Ensure the teams’ compliance to regulatory requirements by providing the necessary training and refresher sessions for branch staff

Assist and replace BM during leave & absence.

Organize and supervise the activities and work of subordinates to ensure that all work within a specific area of the activity is carried out in an efficient manner which is consistent with operating procedures and policy.

Provide on-the-job training and constructive feedback to subordinates to support their overall development.

Check, monitor branch literature displays/branding instrument, and request installation of new materials (if necessary), in order to ensure compliance against set CBQ branch guidelines.

Recommend manpower staffing for branch team under this position’s area of responsibility based on set CBQ branch target and mission statement, in order to ensure that branch manpower needs are sufficiently addressed.

Manage and supervise all operational activities occurring within branch premise (such as but not limited to opening and closing of branch premise, security alarm, and branch registers control), in order to ensure integrity of CBQ branch premise.

Manage and supervise all financial and non-financial transactions/ amendments passed during the day (including but not limited to fax instruction checking, custodian of vault cash and approving/rejecting documents forwarded via document scanner), in order to ensure compliance to CBQ branch operation standard and guideline.

Motivate employees and ensure their performance is evaluated according to policies and procedures, in order to drive performance culture within CBQ branch team.

Receive, allocate and inspect CBQ branch customer complaint and query management, in order to ensure speedy and effective resolution to complaints and or queries.

Conducting recruitment for new employees when needed and arrange trainings and capability development programs for new joiners, in order to provide smooth on boarding program for the employees.

Coach, give feedback and review capability of branch staffs, in order to ensure that the team’s capabilities are able to drive business performance target.

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