Operations Manager

Key Duties & Responsibilities

1. Operational Management & Service Delivery

• Direct daily Facilities Management operations, including planned, preventive, corrective and emergency maintenance activities.
• Ensure MEP systems, equipment and operational services are maintained in accordance with approved standards and schedules.
• Monitor work orders, service requests and site activities to ensure completion within contractual response and resolution times.

2. Strategic Planning & Process Improvement

• Develop and implement operational plans aligned with organizational objectives, contractual obligations and client requirements.
• Establish and improve standard operating procedures, workflows and control measures to enhance productivity and service quality.
• Support the operational transition from RFMS to AAFM by coordinating resources, records, responsibilities and service-continuity requirements.

3. Budgeting & Resource Management

• Prepare and manage operational budgets, forecasts and expenditure while identifying cost-control and optimization opportunities.
• Plan manpower, equipment, materials and spare-parts requirements according to site priorities and service demands.
• Review procurement requirements and ensure resources are available without unnecessary operational delays.
• Lead supervisors, engineers, technicians and operational employees to achieve service delivery and productivity objectives.
• Set performance expectations, allocate responsibilities and monitor attendance, discipline, output and quality of work.
• Identify training requirements and provide coaching and development support to strengthen technical and leadership capabilities.
• Monitor contractors and suppliers against agreed scope, service levels, quality standards and delivery timelines.
• Review contractor performance, verify completed work and address delays, defects or non-compliance promptly.
• Coordinate with Procurement and Finance on quotations, purchase requirements, invoices and supplier-related matters.

6. Client Service & Stakeholder Coordination

• Maintain professional relationships with clients and provide timely updates on operational performance and outstanding matters.
• Address complaints, service failures and escalations promptly and implement corrective actions to prevent recurrence.
• Coordinate with internal departments and external stakeholders to support uninterrupted service delivery.

7. Quality, Safety & Compliance

• Ensure operational activities comply with contractual, statutory, health, safety, environmental and organizational requirements.
• Conduct regular site inspections, operational reviews and quality audits and follow up on identified deficiencies.
• Promote a strong safety culture and ensure incidents, risks and unsafe conditions are reported, investigated and addressed.

8. Performance Monitoring & Reporting

• Track operational KPIs, financial performance, productivity, quality, work-order completion and customer-service results.
• Prepare accurate operational reports, performance analyses, action plans and management updates.
• Use performance data to identify recurring issues, improve processes and support informed management decisions.

• Operational expenditure and budget variance against approved targets.
• Completion rate of planned and preventive maintenance activities.
• Work-order response, resolution and fulfilment within agreed service levels.
• Equipment availability, operational uptime and reduction in repeated failures.
• Workforce productivity and resource-utilization levels.
• Quality performance, error rate and reduction in rework or service deficiencies.
• Client-satisfaction results and complaint-resolution turnaround time.
• Compliance with contractual, statutory, safety and quality requirements.
• Timely achievement of transition, mobilization and operational-improvement milestones.

• Bachelor’s degree in Mechanical, Electrical or MEP Engineering or a related technical discipline.
• Minimum 5 years of relevant experience in Facilities Management operations, including supervisory or management responsibility.
• Strong technical knowledge of MEP systems, preventive maintenance and building-services operations.
• Fluency in Arabic is required
  , with good professional communication skills in English.
• Experience in operational planning, budgeting, manpower allocation and cost control.
• Good understanding of Facilities Management contracts, service-level agreements and KPI monitoring.
• Strong leadership, team-development and performance-management capabilities.
• Excellent client-management, communication, negotiation and problem-solving skills.
• Ability to manage multiple sites, operational priorities and emergency requirements effectively.
• Knowledge of CAFM, CMMS, ERP or similar Facilities Management systems would be an advantage.
• GCC or Qatar Facilities Management experience would be an advantage.
• Strong reporting, analytical and decision-making capabilities.