Maintains an accurate and updated filing system for all correspondence and collateral. Maintain complete knowledge of and comply with all departmental policies, service procedures and standards. Ensure that standards are maintained at a superior level on a daily basis. Determine training requirements and conduct appropriate courses and seminars. Ensure continuing training and development of Security staff. To assist in the design, implementation and regular reviews of the Safety policies and procedures.
Note and report broken defective or dangerous equipment as well as facilitate repairs and corrective action to items within the property that may presents a hazard or threat to the life, safety and wellbeing of our guests and employees. Implement all emergency / fire procedures and ensure that staff is fully conversant with all the above. Handle emergencies when necessary.
Handle all guest-related incidents as necessary. Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards. Monitor railroad tracks for train and assist guests across tracks when it is safe to do so. Advise all in the area of the approaching train and do not allow passage when railroad alerts begin to sound. Ensure the railroad train tracks are monitored at all times (24 hours a day / 7 days a week) and ensure the crossing gates for the railroad tracks are closed at all times.
Maintain high morale, minimizing turnover and concentrating on staff development. Conduct monthly departmental meetings. Ensure that all staff within his/ her jurisdiction have current job description and organizational charts. Maintain the effective flow of communication within the department. Establish and maintain good control procedures for the lost and found department. Maintain daily logbook and report all incidents, problems, and unusual circumstances to the Director of Security and Managing Director / Hotel Manager for comments and follow-up.
Maintain accurate and complete records of all guest and employee accidents and incidents. Support and assist in maintaining the operating standards established by Rosewood Hotels and Resorts. All other duties as required.
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