QNB- Senior Manager – Safety

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

The incumbent is responsible for assisting Safety team for implementing departmental safety program; makes inspections and conducts safety training; and performs related duties as required. The incumbent is also responsible for managing the operation of safety systems, to ensure that safety systems, procedures and other guidelines are implemented, and standards fully comply with the requirements to ensure safety of the entire Group’s International assets, properties and staff.

• Shareholder & Financial:
  
  - Implements KPI’s and best practices for Safety.
  
  - Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  
  - Act within the limits of the powers delegated to the incumbent.
  
  - Ensure that all QNB Group premises are safe.
• Customer (Internal & External):
  
  - Manage the provision of safety services to all QNB departments, as and when required.
  
  - Co-ordinate and manage the relationship with external safety companies.
  
  - Anticipate customers’ needs and continuously revisit safety procedures to ensure offering the best standards and leading practice.
  
  - Encourage and guide people in exceeding set standards.
  
  - Identify emerging customer service problems/ opportunities and provide workable solutions.
  
  - Assist customers in all their queries on Bank’s product and seek solution to their requests.
  
  - Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  
  - Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.
  
  - Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
• Internal (Processes, Products, Regulatory):
  
  - Supervise routine, scheduled and emergency safety of all equipment & electrical/ mechanical systems, which are necessary for efficient QNB operations.
  
  - Prepare the schedule of tasks for the safety team for day-to-day.
  
  - Prepare safety and quality assurance checklist and schedule of safety visits for bank premises.
  
  - Prepare the safety program for each year (routine) for all electrical and mechanical equipment in all the Group premises.
  
  - Coordinate with the Purchasing Department for the purchase and requisition of any safety equipment, parts as required.
  
  - Receive higher approval of works where required and co-ordinate with the Purchasing Department to obtain quotes.
  
  - Verify & ensure the record of all security equipment delivered to Branches and monitor the maintenance cost accordingly.
  
  - Ensure compliance with all QNB policies and procedures.
  
  - Scrutinize all invoices for routine safety works, equipment & other maintenance works and forward them to concerned parties.
  
  - Ensure that all safety requirements are maintained.
  
  - Co-ordinate and monitor maintenance performed where external service providers are used.
  
  - Ensure implementation & compliance of safety policies and…