QNB- Senior Manager International Quality Control; Qatarization

About QNB

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

Established in 1964 as the country’s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.

QNB Group’s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.

QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard & Poor’s (A), Moody’s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.

Based on the Group’s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.

QNB Group has an active community support program and sponsors various social, educational and sporting events.

• The incumbent will:
• Implement the vision of group operation for quality assurance standards and monitor activities of international branches to ensure that proper control is followed in all international branches compliance.
• Control and monitor the ongoing international branch projects and ensure that these are adhering to the strategic project plan.
• Review and approve all enhancement of process / system quality certifications.
• Conduct development and re-engineering studies on identified processes, products or services for international branches.
• Manage test plans and scripts standards are properly adhered to by the project team for international branch implementation.
• Ensure that proper change control management is followed by the international branches for any change requests on the project.

• Shareholder & Financial:
• Support and assist the EVP Group International Operations Affairs to document the Key Performance Indicators (KPIs), for performance monitoring and quality measurement purposes, pertaining to the services/ activities performed by the Department and maintain records of their achievements on periodic basis.
• Support in preparing the department’s annual budget and continuously monitoring the department’s conformity to it.
• Supervise and control the re-engineering process and development of the related workflows to improve existing process to create cost savings and efficiencies.
• Implements KPI’s and best practices for Senior Manager, International Quality Control
• Act within the limits of the powers delegated to the incumbent.
• Customer (Internal & External):
• Support implementation of TOM by controlling the quality of the process and systems within the stipulated timeframe.
• Ensure coordination among the concerned user departments in the formulation of project deliverables, resources, priorities, duration, and cost.
• Approve all process / systems with a formal, systematic procedure for evaluating, describing, testing, authorizing and benchmarking process / systems or activities prior or after a process / system is in operation.
• Ensure a comprehensive evaluation of the international operating processes, banking systems, and products as measured against the standards to meet the required / mandatory country specifications and regulations.
• Interact with International Branches and Operations PMO throughout the project…