Loyalty Campaign Officer

Loyalty Campaign Officer

Posted today

About the role:

An exciting opportunity for Loyalty Campaign Officer to work under Marketing - QDFC.

The Loyalty Campaign Officer is responsible for supporting the execution of the QDF loyalty strategy driving revenue and loyalty KPIs including redemption, collection, penetration, acquisition, and average transaction value (ATV) from known customers. The role will work closely with the Loyalty Campaign Specialist, Head of Loyalty and QR Loyalty team (who own the customer and management of execution in all Privilege Club channels) to collaboratively execute campaigns and projects delivered across both QR and QDF channels and systems.

Operational accountabilities include supporting execution of key campaigns and projects, delivering the agreed overarching retail loyalty strategy to drive loyalty performance metrics, supporting the creative process for campaigns with internal and external agencies, coordinating personalized Retail & F&B campaigns, evolving Avios currency activity across HIA, coordinating Privilege Club acquisition at HIA, collaborating with QR Loyalty Proposition team on Privilege Club enhancements, managing weekly reports, collating all channel and commercial metrics, supporting test‑and‑learn approach to campaign optimisation, completing campaign reporting via presentations, becoming the operations champion for POS systems, coordinating delivery of materials for Avios & Privilege Club training, creating regular updates for operations teams, supporting deployment of campaign assets in QDF stores and outlets, assisting IT projects with documentation, working proactively across the business, collaborating with key customer‑facing stakeholders, managing time and priorities, and performing other department duties as directed.

Be part of an extraordinary story. Your skills, imagination, and ambition are welcome. There are no boundaries to your potential and the impact you can make. You have opportunities to grow and work on rewarding challenges, building the life you want while being part of an international community.

• High School Qualification / Vocational Qualification / Diploma or equivalent with a minimum of 5 years of job‑related experience.
• or Bachelor's Degree or equivalent with a minimum of 3 years of job‑related experience.
• Good understanding and enthusiasm for the airline industry.
• Excellent verbal and written communication skills.
• Ability to understand customer data and communicate it concisely and relevantly.
• Strong time management and prioritisation skills for fast‑paced delivery and multiple priorities.
• A self‑starter, working proactively to optimise and drive efficiencies.

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. Whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story – a story of spectacular growth and determination.

Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Note: If you’re asked to pay for a job, avoid the role and report the job to us immediately.

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