Waiter​/Waitress; Indian Restaurant

Job Description

As a Waiter / Waitress, you will be responsible for serving food & beverage to the guest according to the service standards of Raffles & Fairmont.

• Ensure correct grooming standards are followed at all times
• Exceed guest satisfaction by knowing preferences and update profiles
• Maintain detailed knowledge of the restaurant menu & daily specials at all times
• To be familiar with the beverage service including glasses used and appropriate garnishes
• Following up restaurant's financial, LQA, Trust You and Forbes targets on a daily basis
• Anticipate and service of guests' requirements at all times
• Following up daily financial targets of area / division
• Use opening and closing checklist to ensure smooth opening and closing of the venue
• Ensure service stations are constantly cleared and re-stocked during service
• Serve and clear food and beverage items in an unobtrusive and professional manner
• Present menus in a proactive manner
• To feel empowered and accountable within the work place
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report
• Maintains the HACCP & FIFO standards as required by the regional governing body
• Follow Hotel Evacuation Policy in case of an Emergency
• Attend all necessary briefings and training sessions as instructed by the Manager
• Handle financial procedures according to guidelines set by the finance department
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

• Minimum of 1–2 years in a similar role, preferably in a luxury hospitality environment
• Fluency in English language;
  Knowledge of other languages is an advantage
• Understanding of health, safety, and food hygiene regulations
• Excellent interpersonal skills and ability to engage with guests in a professional, warm, and courteous manner
• Flexibility in work shifts
• Ability to work in a diverse team and dynamic environment