Client Advisor

OBJECTIVE/ PURPOSE OF THE JOB

This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ Quarterly and yearly forecasts, to direct all efforts to maximizing the profitably of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.

• Act as a Brand Ambassador in delivering an excellent experience for our customers.
• Negotiates the terms of an agreement and closes sales as per Technogym standards.
• Records sales and order information into customer sales order system, Salesforce.
• Maintain good product knowledge.
• Maintains and develops current CRM database and accounts
• Provides professional customer experience to clients, aide & advice the right products, ensure seamless organization of after sales service.
• Establishes and maintains customer relationships in order to grow profitable sales.
• Ensures the store standards (merchandising, service, displays) are in place prior to the trading hours.
• Introduces and demonstrates new products to the customers.
• Delivers the right solutions for the client usage such as product selection and layout and design of the client premises.
• Handling customer complaints, seeking assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
• Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
• Reports on customer feedback to the management.
• Adheres to professional business etiquette and meets professional responsibilities.
• Implementation of marketing activities at store level to increase visibility etc.
• Liaises with the technical team and shared services to ensure a seamless experience to the customers.
• Exceed all behavioral requirements adhering to the dress code and appearance guidelines