Retail Sales Advisor – Personal Lines Insurance

Who we are

GIG Gulf (a Fairfax company) is part of the Gulf Insurance Group (GIG), the #1 largest regional composite insurer in the Middle East and North Africa, with presence in 12 markets including the United Arab Emirates, Bahrain, Oman, Qatar, Saudi Arabia, Algeria, Egypt, Iraq, Jordan, Kuwait, Lebanon, and Turkey. GIG Group reported consolidated assets of US $ 4.01 billion and $84 million net profit for the year 2024.

The majority shareholder of GIG Group is Toronto based Fairfax Financial Holding, a global leader in insurance and reinsurance with a presence in 40 markets.

GIG Gulf is an ‘A’ rated regional insurer with a top 5 position in each of its markets (UAE, Oman, Qatar, Bahrain). GIG Gulf has been present in the region for over 70 years with a strategic focus on both growth and investments and is a one stop shop offering a wide range of insurance products and services that cater to a broad variety of needs for corporates, SMEs and individual customers throughout UAE, Oman, Bahrain, and Qatar.

GIG Gulf also owns a 50% stake in GIG Saudi. Our strategic objectives and guiding principles are focused on Regional Growth, Customer Experience and Digital Transformation.

GIG Gulf has created a diverse and inclusive working environment and culture with a workforce of over 800 employees, with over 60 nationalities, across 15 branches and retail shops region-wide and over 1 million customers. GIG Gulf is a caring partner that encourages customers to achieve their goals and live an inspiring and fulfilling life. We are obsessed with customer feedback and continuously evolving to become the region’s digital insurer of reference, committed to running our operations in a responsible, sustainable way.

To deliver a high level of in-person customer service to clients within a retail/shop environment, while driving sales performance through proactive engagement, needs-based selling, and expert guidance on Personal Lines Insurance products, in line with company guidelines and targets.

• Act as a sales-driven, client-facing representative for walk-in customers, delivering a professional and welcoming in-store experience.
• Proactively identify customer needs and recommend suitable Personal Lines Insurance solutions to maximize sales opportunities.
• Achieve individual and shop sales targets, contributing directly to the overall commercial performance of the business.
• Promote, cross-sell, and upsell the company’s products in line with sales strategies and campaigns.
• Provide accurate, clear, and compliant product information to customers in accordance with company guidelines.
• Prepare quotations and support customers with new business, policy amendments, and renewals.
• Ensure high quality standards by collecting complete and accurate customer information for quotations, policy issuance, changes, and renewals.
• Identify and escalate risks outside personal authority limits to the relevant manager.
• Build, maintain, and develop strong relationships with customers and key partners to support repeat business and customer retention.
• Support and contribute to sales campaigns and initiatives to ensure targets and objectives are met.
• Ensure compliance with audit, regulatory, and internal control standards as defined by management.
• Adhere to shop operating hours, shift schedules, and attendance requirements as instructed by management.
• Collaborate with colleagues within the team and across the Personal Lines department to ensure seamless customer service and operational efficiency.
• Perform any other related duties as required to support business operations.

• Review, rate, accept, decline, and issue new policies and renewals for Personal Lines products within delegated authority limits and in accordance with approved underwriting manuals and management instructions.
• Ensure sales performance, KPIs, and quality benchmarks are achieved in line with business objectives.

• 2–3 years of experience in a sales-driven, customer-facing role within the insurance or financial services industry
  , preferably in a retail or store-based environment.
• CISI certification is mandatory.
• Relevant experience in the Qatar market is mandatory.