Senior Sales Assistant | Duty Free

Calling all ambitious Retail professionals to join our Qatar Duty Free team and start writing your own story with Qatar Airways Group.

As a Senior Sales Assistant (Cigar Room) within Qatar Duty Free (QDF), you have responsibility for driving the sales of specialised high-end categories, by ensuring stock availability and merchandising to the required standards, that will maximise sales at every available opportunity whilst ensuring that customers receive the highest level of service. The role is a specialist sales position that requires advanced skills and knowledge to build relationships with customers in order to sell these categories.

• Deliver a personalised experience with commercial success whilst representing the area in a professional and hospitable way.
• Go above and beyond to create a lasting impression of QDF as a 5-star shopping destination.
• Build long term relationships with the customers to maximise return customers through consistent service excellence and provide exceptional after sales service as required.
• Acknowledge, approach and establish customers’ needs by asking open-ended questions.
• Present, demonstrate and sell the products through features, advantages and benefits.
• Be aware of sales targets and make a continuous effort to achieve those results through driving KPIs.
• Introduce customers to other brands or departments after serving their needs, ensuring they leave QDF feeling they have been treated in a friendly and courteous manner.
• Ensure that any customer complaints or problems are dealt with properly and professionally, as they arise.
• Maximise sales at every available opportunity to generate revenue including add on sales, upselling or substitute selling.
  Be part of an extraordinary story

Location:

Qatar, Doha

Closing Date: