Sales Representative

Responsibilities

• Greet customers when they arrive at the store and respond to their questions according to protocol and company policies
• Provide expert advice and recommendations on parts, tools, and equipment based on customer requirements
• Direct or lead customers to their required products and provide them with details on features and benefits of the product
• Answer customer inquiries regarding product features, specifications, and compatibility
• Ascertain that customers are made aware of any discounts or deals that are applicable on their chosen products
• Answer customers’ questions and ensure that any warrantee or guarantee queries are properly responded to
• Maintain an awareness of all product information, merchandise promotions, test merchandise, and advertisements
• Promote all Showroom Products
• Adhere to all Showroom policies, procedures, and practices, including signing, pricing, and loss prevention
• Resolve customer complaints, guide them, and provide relevant information
• Communicate customer requests to management
• Meet the set sales target in coordination with Product Managers as set by the Management
• Make sales referrals, cross‑sell products, and introduce new ones
• Develop a comprehensive understanding of the mechanical products available in the retail shop
• Process sales transactions accurately and efficiently using the point‑of‑sale system
• Handle cash, credit card, and other payment methods in compliance with company policies and procedures
• Assist customers with product selection, sizing, and customization as needed
• Monitor inventory levels of parts, tools, and equipment and replenish stock as necessary
• Ensure products are properly labeled, organized, and displayed to optimize visibility and accessibility for customers
• Conduct regular inventory audits and assist with stock rotation and markdowns as directed by management
• Build and maintain positive relationships with customers by providing personalized service and addressing their concerns or inquiries
• Actively engage in customer retention initiatives and promotions to drive sales and enhance customer loyalty

• Minimum of 3 years of proven sales experience in a competitive environment, showcasing a track record of success
• Experience in a specific industry relevant to the company, such as mechanical or electrical goods
• Strong technical skills with familiarity in CRM tools and Microsoft Office Suite to manage sales processes efficiently
• Exceptional communication and interpersonal skills to establish rapport with clients and effectively convey information
• Self‑motivated with a proactive approach to problem‑solving, showing initiative and resourcefulness