Client Advisor

Overview

This position is individually involved in achieving short term objectives and goals of the brand. The role is responsible to meet and exceed sales targets set in the monthly/ quarterly and yearly forecasts, to direct all efforts to maximizing the profitability of all revenue streams, and to develop a network of contacts of potential customers as well as to deliver high end customer experience.

• Act as a Brand Ambassador in delivering an excellent experience for our customers.
• Negotiate the terms of an agreement and close sales as per Technogym standards.
• Record sales and order information into customer sales order system, Salesforce.
• Maintain good product knowledge
• Maintain and develop current CRM database and accounts
• Provide professional customer experience to clients, advise the right products, ensure seamless organization of after sales service
• Establish and maintain customer relationships in order to grow profitable sales.
• Ensure the store standards (merchandising, service, displays) are in place prior to the trading hours.
• Introduce and demonstrate new products to the customers.
• Deliver the right solutions for the client usage such as product selection and layout and design of the client premises.
• Handle customer complaints, seek assistance, ensuring issues are resolved to the satisfaction of the customer and the company.
• Constantly promote a unique and memorable shopping experience (customer focus, storytelling, extraordinary service, selling skills and attitude)
• Report on customer feedback to the management.
• Adhere to professional business etiquette and meet professional responsibilities
• Implementation of marketing activities at store level to increase visibility etc.
• Liaise with the technical team and shared services to ensure a seamless experience to the customers.
• Exceed all behavioral requirements adhering to the dress code and appearance guidelines

• Bachelor Degree
• Minimum experience:
  
  3 years of experience in Sales B2C - Retail
• Fluent in English
• Selling attitude with an emphasis on developing business
• Ability to leverage networks by cultivating key relationships as well as knowledge of local marketing and media
• Ability to acquire some expertise in Store operation applications (Sales Force, SAP)
• Passion for design, luxury goods, fashion, made in Italy, art, sports and healthy lifestyle
• Passion for fitness and wellness (high standing/no smoking)
• Entrepreneurial approach
• Ability to create and cultivate a network
• Passion for sports, enthusiasm, humility, pro-activity, and ethics complete the desired profile
• Preferred Industry in Luxury Furniture, Watches, and Cars