Sales Specialist

About the Role

DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. The Sales Specialist will develop and administer field sales plans and processes to achieve revenue growth, enhance customer retention and acquisition, and increase lead conversion for a defined geographic region, product line or market segment in line with business strategy, financial objectives, Group guidelines and policies.

• Administer field sales plans and processes, including providing input for sales forecasting, budgeting, etc.
• Deliver sales objectives and revenue growth for a defined geographic region, product line or market segment.
• Secure new business and build on existing core business through repeat orders.
• Respond to inquiries, resolve problems, promote and sell products/services.
• Identify and contact prospective customers and build relationships to generate future sales and repeat business.
• Check and understand type and size of customer requirements, and suggest products/services/alternative products/services.
• Develop and deliver sales bids, presentations, proposals and conduct product demonstrations to customers.
• Follow up prospects, develop terms of sale and close business by connecting a customer need with a DHL solution.
• Introduce products and promotions to customers and deploy marketing campaigns as appropriate.
• Build rapport and trust with customers by being informed about their business and market.
• Coordinate with internal teams such as sales, marketing, operations and service management for enhancing sales and customer retention.
• Support customer retention by staying in touch to ensure service satisfaction, providing information useful to the customer and introducing additional services to the customer.
• Identify problems that may not be clear in own area of authority and modify work methods accordingly.
• Convince external parties such as skeptical customers, institutions, etc. who are skeptical or unwilling to accept proposals or where decision making process and standards are defined and mandatory.

• Bachelor's Degree.
• More than 4 years of experience in sales.

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development.
• Competitive salary.

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.