Account Manager

POSITION SUMMARY Role Purpose

The Account Manager owns the day-to-day commercial relationship with an assigned portfolio of distribution channel partners (KDR/OR and IR). The role is responsible for driving sell-in and sell-out, growing revenue and margin within the account base, and ensuring partners are stocked, supported, and aligned to brand and category plans.

This is a hands-on, high-ownership role for a fast-learning individual. Specific category or distribution experience is a bonus, not a prerequisite — we are hiring for drive, ownership, commercial instinct, and the ability to use modern tools and data to outperform.

Exact experience matters less than mindset. We want high-energy talent who take full ownership of their accounts and assigned brands, learn before they act, and build results through strong relationships rather than pressure. Comfort with technology, data, and AI tools is essential — this team runs on insight, not instinct alone.

• Own a defined portfolio of distribution/channel accounts as the single point of contact and accountability.
• Deliver assigned revenue, gross margin, and sell-out targets for the account base.
• Build and execute joint account plans — ranging, pricing, promotions, and stock coverage.
• Track performance weekly against target and proactively close gaps before they become problems.

• Drive sell-in aligned to genuine sell-out demand — avoid channel over-stocking and ageing risk.
• Monitor partner stock levels, sell-through, and ageing; trigger replenishment and clearance actions early.
• Coordinate with brand, supply chain, and logistics teams to ensure availability and on-time delivery.

• Build trusted, long-term relationships across the account — buyers, store teams, and decision makers.
• Be the reliable interface between the partner and client, resolving issues quickly and fairly.
• Represent the voice of the customer internally to improve service, terms, and ways of working.

• Use data and reporting (e.g. Power BI, D365, account dashboards) to understand performance and spot opportunity.
• Adopt AI and automation tools to speed up forecasting, reporting, order processing, and account analysis.
• Base recommendations on evidence — bring the analysis, state the assumptions, flag the risks.

• Produce accurate, sell-out-based forecasts for the account portfolio and keep them current.
• Prepare for and contribute to weekly account reviews and monthly business reviews with the Head of Distribution.
• Keep CRM, pricing, and account records accurate and up to date.

• High ownership: Takes full ownership of outcomes — finds the recovery when something goes wrong rather than waiting for direction.
• Learning drive: Hungry to learn and improve; studies and prepares before acting rather than relying on instinct alone.
• Intellectual honesty: Honest about what they know, what they’re assuming, and what could go wrong; corrects mistakes openly.
• Forward view: Looks ahead at accounts, market, and risks — brings the view before being asked.
• Drive: High energy, resilient, and self-managing; controlled and consistent rather than purely reactive.

• Commercial instinct — understands margin, pricing, and how to grow an account. Distribution/retail experience is a bonus.
• Numerate and confident working with sales, stock, and margin data.
• Negotiation and influencing ability built on trust and value, not pressure or escalation.

• Comfortable and curious with technology — quick to adopt new tools, dashboards, and AI assistants.
• Able to turn data into clear, actionable account decisions.
• Strong with everyday tools (Excel, BI, CRM) and willing to learn D365 / Power BI.

• Clear, concise communicator — written and verbal.
• Builds strong relationships across functions (brand, finance, supply chain, logistics) to get things done.
• Brings energy and momentum to the team through…