Catering and Conference Services Manager Corporate

Responsibilities

• Solicit new and existing accounts to meet or exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication.
• Meet or exceed personal sales solicitation call goals based on a minimum of five daily appointments covering existing and prospective accounts.
• Administer all support services, including responding to emails and correspondence, maintaining databases, and preparing purchase orders.
• Maintain a high profile within trade and professional associations and interact with clients, local hotel associations, and community members outside the hotel.
• Solicit corporate consortia and leisure accounts directly and jointly with others, preparing, executing, and completing Action Plans.
• Implement all Sales Action Plans within the revenue business plan, quoting and negotiating prices, confirming reservations by letter, and drawing up contracts.
• Sign contracts and obtain customer signatures to close transactions.
• Manage ongoing contracts, setting quarterly production targets and achieving room‑night and revenue goals as outlined in the incentive and annual business plan.
• Attend major travel functions, trade shows, and industry associations within the assigned marketing responsibility.
• Plan and execute sales trips under direct approval of the EAM Sales and Marketing, calling on accounts within the specific marketing area.
• Compile and input market intelligence information into the Sales Information Management system.
• Develop and maintain knowledge of market trends, competition, and customers.
• Actively promote and produce sales leads for sister hotels and in‑house sales staff.
• Provide feedback to the DOS/DOSM/DOR on changing conditions, competition trends, and customer insights gained through direct solicitation.
• Arrange free‑accommodation‑marketing (FAM) and site inspection trips for major clients.
• Establish and maintain files on major active accounts within the marketing area.
• Maintain effective employee relations and train, develop, and oversee sales executives, coordinators, and staff within the designated areas.
• Prepare and complete timesheets, rota, and holiday schedules in line with business needs.
• Participate in daily Rev Max meetings, pre‑convention meetings, training sessions, and other sales‑related meetings as required.
• Collaborate with other departments to provide quality service to customers.

• Bachelor’s degree in Business Administration, Customer Service Management, or a related field; MBA or relevant master’s degree preferred.
• Three or more years of experience in CCS management, with a proven track record of improving customer satisfaction metrics.
• Strong leadership skills and the ability to motivate and develop high‑performing teams.
• Outstanding communication and presentation skills.
• Ability to work effectively in a fast‑paced, dynamic environment.
• Fluency in English;
  Arabic language skills are highly desirable.