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Job Description & How to Apply Below
Responsible for registration, production explanation and delivery of new vehicles to AAM customers through a standardize vehicle delivery process that aims to achieve customer satisfaction.
Principal Accountabilities- Verify new vehicle delivery documents for correctness and completion. Verify vehicle data matches SAP including vehicle correction, if any.
- Verify delivery documentsmatchphysical information of newvehiclesincluding color, model etc. Ensure that vehicle is ready for customer collection.
- Arrange customerappointmentsand ensure efficient distribution of delivery schedule with the goal of customer satisfaction.
- Obtain customer acceptance prior to vehicle registration.
- Provide registration documents to VRIU Traffic Representative for vehicle registration. After the vehicle is registered, verify the registration cardmatches the delivery documents and number platephysically.
- Update registration data in SAP.Perform Vehicle Handover and create SAP gate pass.
Issuewarrantybooklets. - Provide complete explanationofvehicle features to customers. Ensure that all questions related to the new vehicle are well handled.
- Report any vehicle fault to the Sales team immediately to communicate with the customer.
- Hand over gate pass, key andAAM Giftsto customer.
- Capture vehicle photos (all sides) and ensure vehicle isscanned(Yard out to customer) viaLMSapp.
- Ensure that all registration cards related to bank and in-house deals are properly submitted to the Finance Department in a timely manner.
- Ensure that all related delivery files and records (Conclusion, Finance, Scanned Delivery Documents, etc.) are accurately updated and maintained.
- Diploma or Bachelor's degree in any business-related field
- Strong Excel skills, including report creation and data tracking
- Strong communication skills with the ability to deal with internal and external stakeholders
- Highly organized with the ability to multitask across competing priorities in a fast-paced environment
- Minimum of 3 years of work experience, Automotive industry's exposure is a plus
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