Card Sales Acquisition Specialist

Key Activities

• 1. Experience selling regulated financial products via phone with adherence to scripts and compliance controls (industry banking practice)
• 2. Ability to work within governed telesales environments with call recording and quality assurance (Verification Needed)
• 3. Execute outbound and inbound telesales campaigns for credit card acquisition to achieve monthly card sales targets (+cards/month).
• 4. Convert bank-provided leads and prescreened/preapproved prospects to activated cards, improving lead-to-sale conversion rate (+pp).
• 6. Apply approved sales scripts and product propositions to ensure compliant selling and reduce mis-selling incidents (−incidents).
• 7. Prioritize outreach using provided propensity models and lead lists to improve productivity per agent (+cards/FTE).
• 8. Educate customers on card features, benefits, fees, and usage to improve activation rate within 30 days (+pp).
• 8. Capture accurate customer information and update CRM/sales systems to maintain data quality (−rework/errors).
• 9. Adhere to governance controls including call recording, quality checks, and policy compliance to meet audit standards (100% compliance).

• Monthly cards sold per agent (+cards/month)
• Lead-to-sale conversion rate (+pp)
• Card activation rate within 30 days (+pp)
• Sales quality score from call monitoring (% compliant)
• Productivity per agent (cards/FTE)
• Script adherence and compliance incidents (−count)

• 1. Credit card acquisition lifecycle knowledge (lead → sale → activation)
• 2. Understanding of regulated sales environments and mis-selling prevention
• 3. Familiarity with contact-centre operations, call handling, and CRM usage

Nice-to-have:

• 1. Experience with pre-screened or preapproved card sales models
• 2. Exposure to cross-sell (debit-to-credit) or ETB reactivation campaigns
• 3. Familiarity with UAE/GCC retail banking products and customer expectation

• 1. Phone-based consultative selling and objection handling
• 2. CRM and sales system data entry and hygiene
• 3. Scripted sales execution with compliance focus
• 4. Basic sales performance tracking (targets, productivity, conversion)