Host, Hospitality ​/ Hotel ​/ Catering, Customer Service Rep

A Rare Opportunity in a Remarkable Setting

Set against the stunning backdrop of Snowdonia National Park, Palé Hall is a destination for luxury and refined service. This historic Victorian mansion, home to 22 exquisite bedrooms, is at the start of a significant new chapter – with bold ambitions to become one of the UK’s leading country house hotels, renowned for fine dining and exceptional hospitality.

Work in one of the UK’s top Five Red Star country house hotels

Supportive, inspiring environment with opportunities for career growth

Be part of a project with genuine ambition and creativity at its heart

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Ready to join us?
Send your CV to to find out more.

To provide a warm, professional welcome to all guests and ensure a seamless arrival and seating experience that reflects the standards of a five-star Hotel. The Host is responsible for guest interactions, managing reservations, coordinating guest flow, and delivering exceptional first and last impressions that enhance the overall guest journey.

Skills & Experience

Previous experience in a high-end restaurant, luxury hotel, or similar environment preferred.

Excellent interpersonal and communication skills.

Strong organisational and multitasking abilities.

Professional telephone manner and confident use of reservation systems.

Ability to remain calm and composed under pressure.

Flexibility to work evenings, weekends, and holidays as required, as well as shift patterns between the hours of 7am - 11pm.

Personal Attributes

Impeccable presentation and attention to detail.

Warm, welcoming, and service-focused approach.

Reliable, punctual, and proactive.

Team-oriented with a commitment to excellence

What We Offer

Share of gratuities.

Supportive and collaborative team environment.

Free on-site parking.

Relais & Châteaux and Pride of Britain discounted stays.

Opportunities for further training and development