Care Coordinator

We’re unique. You should be, too. We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

The Care Coordinator is a highly visible customer service and patient-focused role. They work directly with the organization’s patient population and their families to authorize, schedule, and ensure completion of patient visits with specialty care. This includes working with insurance representatives and outside vendors, arranging transportation, communicating with physicians, clinicians and other medical personnel, and any other entities necessary for successful completion of approved referrals.

• Serve as primary point of contact for incoming and outgoing patient referrals. Triage referrals, gather necessary information, ensure timely processing and assignment to appropriate providers.
• Facilitate communication, collaboration, and coordination of care. Coordinate appointments, referrals, transitions of care between primary care, specialists, hospitals, and other healthcare settings, ensuring seamless transitions and continuity of care.
• Schedule patients utilizing coordinated provider list (CPL); make all necessary arrangements related to the appointment, and notify patients of appointment information (date, time, location).
• Use web-based insurance platforms to generate referral authorizations.
• Communicate the physicians/clinicians’ needs or outstanding items to patients.
• Follow all referrals through to completed appointment and obtain all documentation related to the appointment, uploading into the organization’s medical record system for physician review prior to PCP follow-up appointment.
• Ensure any missed external appointments are rescheduled and communicated to the PCP.
• Address referral-related phone calls from patients, providers, etc., and complete and address phone messages in a timely manner.
• Provide extraordinary customer service to all internal and external customers.
• Performs other related duties as assigned.

• Knowledge of medical terminology, CPT, HCPCS and ICD coding desired.
• Understanding of the company’s patient population, including the complexities of Medicare programs.
• Exceptional organizational skills with the ability to effectively prioritize and complete tasks in a timely manner.
• Detail-oriented with the ability to multi-task.
• Able to exercise proper phone etiquette.
• Ability to navigate proficiently through computer software systems and use technology.
• Ability to work well with patients, colleagues, physicians and other personnel in a professional manner.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Spoken and written fluency in English; bilingual preferred.

• High School diploma or equivalent required.
• A minimum of 1 year of referral experience in a healthcare setting required.
• Experience with web-based insurance sites and obtaining referrals/authorizations for multiple payors preferred.
• Experience with Web IVRs and obtaining referrals/authorizations for multiple payers strongly preferred.
• Healthcare experience within the Medicare Advantage population preferred.
• Medical Assistant certification preferred.
• CPR for Healthcare Providers is preferred.

$16.50 - $23.56 Hourly

We’re Chen Med and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. Chen Med is changing lives for the people we serve and the people we hire.

With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE. Current Contingent Worker please see job aid HERE to apply.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  General Business and Management
• Industries:
  Medical Practices

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