Reservation Coordinator
Job in
Doncaster, South Yorkshire, DN1, England, UK
Listed on 2026-02-16
Listing for:
Austin Banks
Full Time
position Listed on 2026-02-16
Job specializations:
-
Hospitality / Hotel / Catering
Event Manager / Planner, Hospitality & Tourism, Guest Services, Front Desk/Receptionist
Job Description & How to Apply Below
Hotel Reservations Coordinator
£28K + Commission
Monday - Friday
9am - 5pm
Daily Reporting To:
Sales & Events Manager
Overall Reporting To:
Operations Manager
Working Hours:
- The role operates on 5 days over 7 working patterns, general hours of work 9am-5pm.
- Flexibility is required to support business needs, including occasional later evenings particularly around events, group bookings, and peak/seasonal periods.
- The Reservations Coordinator is responsible for the day-to-day management of the hotel's reservation's function, ensuring all guest bookings are handled accurately, efficiently, and with a high level of care. Working closely with the reception team, this role supports smooth front‑of‑house operations while maximising room occupancy and revenue.
- The position involves overseeing reservation processes, maintaining clear communication with other hotel departments, and delivering a consistently positive guest experience from initial enquiry through to arrival. This is a hands‑on role, well suited to someone looking to step up from a senior reception or head receptionist position within a smaller hotel environment.
- Oversee the day-to-day operation of the reservations function, supporting and guiding the reception team to ensure smooth and efficient service.
- Manage individual and group reservations across all channels, including telephone, email, online booking platforms, and travel agents.
- Ensure all reservations are accurately recorded in the system, with guest preferences noted and actioned where possible.
- Monitor availability and identify potential overbooking situations, managing these proactively and effectively.
- Liaise closely with the Events team to allocate the most suitable accommodation for group bookings and VIP guests, ensuring the most profitable and commercially sound outcome for all venues.
- Monitor reservation revenue against forecasts, highlighting trends or risks where appropriate.
- Communicate effectively with Housekeeping and Maintenance regarding room allocations, special requests, and VIP requirements.
- Act as a key point of contact for guest enquiries, concerns, and reservation‑related issues.
- Provide clear and accurate information regarding room rates, availability, and hotel services.
- Ensure a high standard of guest service from initial enquiry through to arrival, contributing to an excellent overall guest experience.
- Support the training and development of reception staff, sharing best practice and product knowledge.
- Encourage a positive, organised, and professional working environment within the team.
- Previous experience in a hotel reception or reservations role.
- Strong organisational skills with excellent attention to detail.
- Confident communication skills, both written and verbal.
- Ability to manage multiple tasks and prioritise effectively in a busy environment.
- A customer‑focused approach with a genuine passion for hospitality.
- Competent IT skills including the use of CRM systems (ideally Hub Spot) and experience using hotel reservation systems.
- Experience as a Head Receptionist, Senior Receptionist, or in a supervisory front‑of‑house role.
- Familiarity with the Opera PMS system.
- Previous sales or revenue‑focused experience (beneficial but not essential).
- Experience handling group bookings, events accommodation, or corporate clients.
- Proactive, organised, and solutions focused.
- Able to work collaboratively across departments.
- Confident making decisions while remaining flexible and adaptable.
- Keen to develop within a smaller hotel environment and take on increased responsibility.
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