Soft play Assistant - Pastures Lodge & Hotel

Why join us?

• 25% discount on food, drinks, and rooms across all Red Cat venues* (T&Cs apply)
• Opportunities for career progression within a fast-growing company
• Financial wellbeing programme
• Employee recognition scheme
• Discounted staff meals during shifts
• Apprenticeship & skills development programmes
• 24/7 access to our training and development platform
• Wellness programme to support your health and wellbeing

The Soft Play Assistant is responsible for supervising and supporting children and families in the pub’s soft play area, ensuring a fun, safe, and welcoming environment. They will help with safety checks, cleaning, customer service, and engaging positively with children and parents.

• Supervise children in the soft play area to ensure safe play.
• Greet and assist parents/guardians, explaining rules and procedures.
• Carry out regular safety checks of equipment and play surfaces.
• Maintain cleanliness and hygiene standards, including cleaning tables, floors, and play equipment.
• Report any hazards, maintenance issues, or incidents promptly.
• Support the pub team by assisting with birthday parties and group bookings.
• Encourage positive play, resolving minor disputes between children where needed.
• Ensure safeguarding and health & safety policies are always followed.
• Work with the wider pub team to provide excellent customer service.

• Friendly, approachable, and confident in working with children.
• Good communication and people skills (both with children and adults).
• Reliable, punctual, and able to follow safety procedures.
• Ability to remain calm under pressure.
• Basic awareness of health & safety and safeguarding.

• Previous experience working with children (e.g., childcare, play centres, schools).
• First Aid qualification (paediatric desirable).
• Food hygiene awareness.
• Experience in hospitality, leisure, or customer service.

• Based in a family pub with an indoor soft play area.
• Hours may include evenings, weekends, and holidays.
• Role involves standing, moving around, cleaning, and light lifting.

Red Cat is revitalising pubs, inns, and boutique hotels across the UK—investing in the spaces, the service, and our people. We’re committed to delivering exceptional guest experiences, and our housekeeping team plays a crucial role in that mission.

We work with integrity, care, and respect. As a Housekeeper, you’re the unseen hero behind the scenes—making sure every guest enjoys comfort, cleanliness, and a sense of home. You know that it’s the little details that make the biggest difference.