Field Service Engineer - MHE

Field Service Engineer - MHE

Overview
Join a fast-paced team delivering maintenance and repair services for material handling equipment (MHE). The role focuses on on-site service, fault diagnosis and repair of a broad range of equipment, including Li-ion powered systems. Ideal candidates are technically skilled, customer-focused and comfortable working independently at customer sites.

Key responsibilities

• Perform service, diagnosis and repair of MHE including counterbalance trucks, reach trucks, pallet trucks, order pickers and other warehouse equipment
• Safely work on and troubleshoot Li-ion battery systems, including battery management systems and charging infrastructure
• Carry out preventative maintenance, safety inspections and documented repairs in line with manufacturer and company procedures
• Use diagnostic tools, schematics and test equipment to identify electrical and mechanical faults
• Complete accurate service reports, parts returns and job documentation in a timely manner
• Communicate clearly with customers on fault findings, required repairs and follow-up actions
• Maintain service vehicle, tools and parts inventory; comply with health & safety and battery handling protocols
• Support on-call rota and occasional emergency call-outs as required

Skills and experience required

• Proven experience in servicing, diagnosing and repairing MHE equipment
• Practical experience working with Li-ion powered (understanding of Li-ion battery safety and charging systems) and hydraulic equipment
• Strong electrical and mechanical fault-finding skills
• Comfortable using digital diagnostic tools and reading wiring diagrams and schematics
• Excellent customer service and communication skills
• Full UK driving licence and willingness to travel to customer sites
• Able to work independently, manage workload and prioritise tasks effectively

Desirable qualifications

• Relevant technical qualification (e.g. NVQ, City & Guilds, equivalent) in electrical/electronic or mechanical engineering
• Manufacturer training or certifications for MHE and Li-ion systems