Group Rooms Coordinator Reservations

Group Rooms Coordinator | Reservations | Full Time Omni Amelia Island Resort & Spa

At Omni Amelia Island Resort & Spa guests can explore 3.5 miles of pristine beach and scenic marshlands while enjoying luxurious oceanfront accommodations, world‑class resort pools, championship golf, full‑service spa, endless dining options and family‑friendly activities.

Omni Amelia Island Resort & Spa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Resort & Spa may be your perfect match.

• Review group blocks for cut‑off date extensions and ensure that group blocks are created and monitored correctly prior, during, and post group dates.
• Attend weekly group pick‑up meetings.
• Run group arrival lists daily for future arrival dates and no‑show reports daily.
• Check for duplicate reservations by calling all multiple same‑name reservations to ensure accuracy of guest names and any special requests.
• Check for group reservation errors and contact the caller of the reservation or group contact accordingly to obtain and verify information.
• Report to the Reservations Manager and the Director of Revenue Management.
• Work with the Convention Service Manager and Group Clients with group rooming lists, reservation changes, and group billing according to contract and email history.
• Complete Group Commission Report after group’s departure.
• Monitor room type availability daily.
• Monitor non‑guaranteed reservations daily and contact the caller of the reservation if needed. Cancel the reservation when required.
• Create and maintain group & transient room blocks. Ensure all reservations have correct billing and all other necessary information.
• Complete competition rate analysis as needed.
• Take in‑house reservation calls from customers and Omni Rez agents requesting on‑property assistance or any and all other calls pertaining to room reservations.
• Monitor Internet and FIT bookings, availability, and billing. Complete commission payment requests accordingly.
• Assist in completing all VIP and internal reservations, communicating any issues to the Reservation Manager or Omni Rez Help Desk Supervisor.
• Assist in completing all fax and email reservations.
• Research outstanding Travel Agent Commissions for groups.
• Research and charge for all no‑shows, cancellations, and deposits.

• Knowledge of four‑diamond / four‑star customer service standards.
• Previous experience in a Luxury Hotel Customer Service / Reservations (strongly preferred).
• Experience with Delphi, Opera ORS, and Opera PMS (strongly preferred).
• Previous experience using Passkey, Nomadix
  
  CMS, and iMeeting Planner app (preferred).
• Proficient computer skills on Microsoft Office, Excel, and Word.
• Excellent and professional communication skills.
• Highly detailed and able to maintain excellent organizational skills while working in a fast‑pace environment.
• Ability to multi‑task while working on up to 50–60 future groups.