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Customer Service Specialist
Job in
Doral, Miami-Dade County, Florida, USA
Listed on 2026-07-12
Listing for:
Apex Bridge Talent Group
Full Time
position Listed on 2026-07-12
Job specializations:
-
Customer Service/HelpDesk
Bilingual -
Government
Bilingual
Job Description & How to Apply Below
Contact constituents/complainants to discuss the details of the complaints that are filed. Read state statute and compare with complaints to analyze the issue. Communicating with the public, so good customer service skills are a MUST. Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason. Provide any resources or referrals, as appropriate. Send a written correspondence to the complainant once approved by the supervisor.
Close the case out by adding the appropriate codes/activities/statues in Versa. Document the actions in the OnBase system.
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