Front Desk Agent | Hilton Aventura Miami

About the Opportunity

Shaner Hotel Group has an amazing opportunity at our 208‑room, full‑service Hilton Aventura Hotel. The Hilton Aventura is a stunning 4‑star property that celebrates women, diversity and culture. It offers guests and associates a range of services, including the Gala Restaurant, Muse Bar, a revolving art exhibition and an elegant banquet space. Whether you are just starting out in your hospitality career or have years of experience, the Hilton Aventura is the perfect opportunity for growth and development.

Shaner Hotels is an award‑winning hospitality owner‑operator and management company with over 65 properties across 14 states and four countries. We partner with top hospitality brands and provide services such as hotel development, design, construction, e‑commerce and revenue management. For more information, visit

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Handle guest complaints to ensure guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Other duties as assigned.
• Provide superior guest services including courteous check‑in/check‑out and processing all payments according to established hotel requirements.
• Provide information and services to any guest or visitor in a friendly, professional manner.

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to communicate satisfactorily with guests, management, and co‑workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.