IT Infrastructure - Associate Helpdesk Analyst

Overview

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

Video:
What We Do

Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day.

Be part of something bigger with Chromalloy!

Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one
  , including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment
  !
• Competitive pay, including eligibility for quarterly and annual bonuses
  , depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

The Associate Helpdesk Analyst reports to the Regional IT Manager - East US and provides hardware and software maintenance, training and consultation, and recommendations about future planning and development of resources. Providing these services in an effective and efficient manner ensures maximum access to and implementation of technology services and resources.

• Provide technical assistance and support related to computer systems, software, and hardware
• Administer primarily the Microsoft stack including Windows
• Maintain documentation of technical maintenance procedures
• Maintain daily performance of computer systems
• Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
• Determine users' technical needs and provide them with appropriate solutions
• Assist in the support of VMware environment
• Maintain network user accounts through Microsoft O365
• Resolve help desk tickets as assigned;
  Fresh service Helpdesk

• Desktop/Laptop:
  Antivirus, Basic Troubleshooting, Firmware Upgrades, Imaging
• Microsoft Stack:
  Active Directory, Office 365, Powershell, Windows, Exchange, Entra
• Security Applications:
  Duo, Imprivata, Envoy, Delinea, Big Fix, Crowdstrike

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Language

Skills:

Ability to read, analyze, and interpret blueprints, customer specifications, general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Associate degree or equivalent from two-year college or technical school with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services; OR a bachelor's degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services.

Experience with Microsoft Active Directory, Microsoft Exchange, and VMware preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls;

reach with hands and arms; and talk or hear. The employee is frequently required to walk. The employee is frequently required to sit; the employee is occasionally required to climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds,…