Help Desk Lead Security Clearance

Position: Help Desk Lead with Security Clearance
Position Summary Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

Essential Duties and Responsibilities
* Manage global authentication support operations.
* Lead and manage a technical help desk team.
* Ensure high-quality IT support services for cloud-based and on-premises environments.
* Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, Service Now).
* Provide strong customer service, team leadership, and incident resolution.

Required Qualifications
* Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
* Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
* Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Preferred Qualifications
* ITIL Foundation Certification.
* Microsoft Certified:
Modern Desktop Administrator Associate.
* CompTIA A+.
* Not specified. Required

Education and Experience Equivalency
* Bachelor's degree in Information Technology, Computer Science, or a related field.
* OR 5 years of equivalent experience in IT service management. Required Certifications
* None specified. Required Security Clearance
* Active Top Secret/SCI Pay & Benefit Highlights Compensation
* Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
* Employee referral bonuses up to $10,000 per hired referral.
* Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent). Health
* 100% company-paid medical premiums for employees and eligible dependents.
* Choose from multiple plan options with Care First, Kaiser, and United Healthcare, including PPO, POS, HMO, and HSA-compatible plans.
* 100% company-paid dental premiums for employees and eligible dependents.
* 100% company-paid vision premiums for employees and eligible dependents. Income Protection
* 100% company-paid premiums for short-term disability.
* 100% company-paid premiums for long-term disability.
* 100% company-paid premiums for accidental death & dismemberment (AD&D).
* 100% company-paid premiums for life insurance up to $200,000. Retirement
* 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
* 401(k) pre-tax and Roth options. Leave
* Up to 20 days of flexible paid time off (PTO).
* 11 paid floating holidays. Work-Life Balance
* Flexible work schedules, including flex time and compressed work periods (contract and project-dependent). NT