Help Desk Representative - Mid Security Clearance

Position: Help Desk Representative - Mid with Security Clearance
Join the Nalley Consulting team at Southcom HQ. Position:
Help Desk Representative
LCAT:
Mid

Location:

SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN Command J2 Required clearance:
No Required education:
Bachelor's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.

Required Experience:

* Demonstrated experience in resolving Tier 1 and Tier 2 support tickets, assisting with enterprise device provisioning, and maintaining IT asset tracking systems.
* Experience with Microsoft Windows, macOS, and cloud-based IT support tools is required.
* Knowledge and capability to provide technical support for cloud-based and on-premises environments, ensuring timely and effective resolution of IT-related issues.
* Must be proficient in IT troubleshooting methodologies, ticketing system usage (e.g., JIRA, Service Now), and customer service best practices.
* Strong skills in incident resolution, remote desktop support, and end-user assistance are required. Desired

Qualifications:

* CompTIA A+, ITIL Foundation Certification, or Microsoft Certified:
Modern Desktop Administrator Associate. ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include:
* Excellent medical, dental, and vision benefits
* PTO
* 11 paid federal holidays
* Tuition assistance
* Paid military-reserve leave
* Paid parental leave for birth or adoption
* 401k matching up to 5 percent of the base salary
* Flex time
* Company-paid short-term disability, long-term disability, and life insurance.