Help Desk Support Engineer - Jr Security Clearance
Job in
Doral, Miami-Dade County, Florida, USA
Listed on 2026-06-03
Listing for:
Nalley Consulting
Full Time
position Listed on 2026-06-03
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Join the Nalley Consulting team at Southcom HQ. Position:
Help Desk Support Engineer LCAT:
Jr
Location:
SOUTHCOM HQ, Doral, FL / Off-site
Office: U.S. SOUTHERN COMMAND J2 Required clearance:
No Required education:
Associate's degree in Information Technology, Computer Science, or a related field, or three (3) years of equivalent experience in IT support.
Description:
* Provide technical support and training for end-users of JIRA and Git Lab, ensuring efficient system adoption and issue resolution.
* Establish a structured workflow for tracking Service Level Agreement (SLA) adherence, integrating automated notifications and escalation procedures within JIRA.
* Submit the Quarterly Ticketing & Version Control Optimization Review, assessing ticket resolution performance, workflow inefficiencies, and recommended process improvements.
Required Experience:
* Possess the knowledge and capability to provide technical support for JIRA, Git Lab, and other IT management tools, ensuring users receive prompt issue resolution and training.
* Must be proficient in troubleshooting software issues, managing user access, and supporting cloud-based IT applications.
* Strong customer service and documentation skills are required.
* Must have demonstrated experience in resolving user access issues, troubleshooting software functionality, and providing technical training.
* Experience with IT help desk ticketing systems, remote desktop support, and incident response is required. Desired
Qualifications:
* Desirable but not required certifications include CompTIA A+, ITIL Foundation Certification, or Microsoft Certified:
Modern Desktop Administrator Associate. ABOUT NALLEY CONSULTING Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states. Nalley Consulting fringe benefits include:
* Excellent medical, dental, and vision benefits
* PTO
* 11 paid federal holidays
* Tuition assistance
* Paid military-reserve leave
* Paid parental leave for birth or adoption
* 401k matching up to 5 percent of the base salary
* Flex time
* Company-paid short-term disability, long-term disability, and life insurance.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×