Journeyman Field Support Technician

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Support Technician to join our team in Doral, Florida.

Responsibilities include but are not limited to:

• Provide advanced onsite and remote technical support, specializing in complex troubleshooting and problem resolution.
• Diagnose and resolve hardware and software issues, install and configure equipment, and provide technical assistance to end users.
• Perform onsite maintenance, upgrade, and troubleshooting efforts, ensuring minimal disruption to client operations.
• Communicate complex technical concepts clearly to clients and help develop/maintain knowledgebase articles and training materials, contributing to team knowledge and support efficiency.
• Escalate complex issues to senior Technicians and contribute to process improvement initiatives.

Minimum Qualifications:

• HS diploma: a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for education.
• Must possess two certifications Security+ , CompTIA A+ and Network+ certifications or equivalent, relevant vendor-specific certifications (e.g., Microsoft, Cisco),
• DoD
  -M IAT Level II certification.
• 3+ years of experience with 2+ years of position-specific relevant experience.
• Demonstrated experience troubleshooting hardware and software issues, including network troubleshooting and configuration.
• Proficiency in installing, configuring, and troubleshooting Windows operating systems. Experience with Active Directory and remote desktop tools.
• Experience with cybersecurity tools and best practices. Experience with end-user device support (desktops, laptops, mobile devices).

Desired

Qualifications:

• Bachelor’s degree in information technology, computer science, or a related field.
• Experience working in a managed services environment. Experience with cloud technologies (e.g., AWS, Azure).
• Experience with scripting and automation tools. Experience with advanced cybersecurity incident response and server administration and virtualization.
• Advanced vendor-specific certifications (e.g., MCSE, CCNP), CISSP or other advanced security certifications, ITIL Practitioner (or higher), and Project Management certifications.
• Experience at a DoD Combatant Command (e.g., SOUTHCOM, NORTHCOM, CENTCOM, CYBERCOM, INDOPACOM, EUCOM, AFRICOM, STRATCOM, TRANSCOM, SOCOM, SPACECOM) or a component is desired.

Clearance Requirements:

• Must have an active TS/SCI clearance.

Physical Requirements:

• Required Travel up to 50%
• Must be able to remain in a stationary position 50%.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
• The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.