Systems Analyst with Security Clearance

MANTECH seeks a motivated, career and customer-oriented Systems Analyst to join our team in Doral, Florida. Responsibilities include but are not limited to:
* Provide first-level technical support to end users across the organization.

* Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.

* Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.

* Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.

* Use knowledgebase articles and other resources to efficiently resolve user issues.

* Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.

* Assist in user training and self-service initiatives, contributing to a positive user experience.

Minimum Qualifications:

* High School Diploma

* One (1) or more years of relevant experience working in a Service Desk or Systems Administration environment.

* Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications).

* Basic understanding of networking concepts (connectivity, TCP/IP).

* Familiarity with common software applications (Microsoft Office Suite, web browsers).

Preferred Qualifications:

* Bachelor's degree in information technology, computer science, or a related field.

* Experience supporting DoD programs.

* Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as Service Now and Jira.

* Experience with a ticketing system (even if in an educational setting) and remote desktop support tools.

* Basic experience with Active Directory.

* Basic hardware troubleshooting experience. Clearance Requirements:
* Must have a current/active Secret clearance.

Physical Requirements:

* Must be able to remain in a stationary position 50%.

* Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

* The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.