Regional Collections Specialist

Now Hiring aCollections Specialist .... Join a Great Team!! Job Functions :

• Make outgoing collection calls and/or email customers with past due balance. Or on accounts that are at risk of having their services interrupted due to non-payment and determining the reason. Arranging for collection or adjustment to correct errors in accounts.
• Goal is to make at least 30 to 40 calls a day to keep accounts on track and follow up with promise to pay calls
• Follow up on calls and provide copies of invoices as required
• Perform credit evaluations for new or renewal business to determine credit worthiness
• Process credit card payments on accounts and resolve questions and issues on accounts
• Assist and train the sales department and office on how to utilize Equifax, set credit limits, and terms
• Learn how to run reports -- credit hold report, negative balance, bill cycle summary, sales sheets, 10k aging, and aging reports
• Run collection manager and highlight all customers that need to be contacted for payment before billing cycle processes.
• Upload account information to outside collection's company as required

• A minimum of 2 years of experience in the credit and collections field
• Basic financial skills including knowledge of commonly used collections practices and procedures
• Proficient in working on a PC, and competent in the use of Microsoft Office. Must be proficient in Excel, Outlook and Word
• Ability to interact and communicate effectively, orally and in writing
• Ability to multitask
• Ability to adapt and deal with frequent changes in the work environment
• Ability to react well under pressure and treats others with respect
• Ability to identify and resolve problems in a timely manner
• Balance team and individual responsibilities and help build a positive team spirit
• Knowledge of Fair Credit Reporting Act
• Excellent organizational skills
• Waste Industry experience preferred
• Ability to travel up to 25%

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro
• Any additional job duties that may be assigned by the Supervisor.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.)- most of the workday.
• Required to exert physical effort in tasks that involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight handling objects less than 25 pounds- rarely.

Normal setting for this job is: office setting.