Fraud & Security Specialist

Doraville - Main Office
Metro City Bank | Main Office - Headquarters
5114 Buford Highway
Doraville, GA 30340, USA

Title
:
Fraud & Security Specialist

Department
:
Operations

In the Fraud & Security Specialist role, you will serve as a vital contact for both internal and external customers, addressing and resolving various fraud and security situations with professionalism and expertise. You will collaborate closely with management, ensuring clear communication regarding reporting and compliance requirements. This essential function not only enhances the bank's ability to maintain security but also reinforces our commitment to customer‑centric service.

Your proactive approach will help create a safe banking environment while fostering trust and confidence among our clients and colleagues alike. Your contributions will be crucial in upholding the integrity that defines our organization.

• Provide quality customer service to both internal and external customers.
• Performs bank fraud monitoring with various systems which include:
  Horizon, Oasis, EFT, Zelle, Bill Pay, Image Centre.
• Responsible for monitoring various reports such as Kite Suspect, Debit Card Fraud Suspect, Bill Pay Suspects, Zelle Suspects.
• Works closely with Security Officer, Sr. Operations Manager, Operations Manager, local law enforcement agencies and other area banks involving fraud/security issues.
• Complete report tracking annual security training completion for all bank employees.
• Complete quarterly report for branch security audits.
• Create and maintain logs, records, or databases of information about fraudulent activity.
• Process debit card and Zelle fraud disputes.
• Utilize ticket portal system to resolve and track issues as created by system users.
• Additional duties as assigned by management.

• Greets customers and coworkers in a friendly manner.
• Uses common courtesy when speaking with customers and coworkers.
• Communicates clearly and effectively in writing and speaking.
• Reacts to feedback appropriately.
• Able to communicate negative information positively and professionally.

• Familiar with the overall BSA/AML regulations and requirements.
• Exhibits adequate knowledge of the following: CIP, Account Risk Assessment, Customer Due Diligence, CTR, OFAC, Cash purchase of monetary instruments, Originating Bank, Beneficiary Bank, TIN, NRA, HIDTA, HIFCA and SAR.
• Exhibits adequate knowledge of the following concepts: placement, layering, and integration.
• Familiar with the reporting requirements pertaining to currency transactions, cash purchase monetary instruments, wire transfers and opening of an account.
• Exhibits adequate knowledge of regulations governing consumer laws pertaining to deposits or loans products.
• Knows where and to whom any "suspicious" activity should be reported.

• Demonstrates commitment to providing quality service to customers.
• Makes commitments that are within the scope of the position.
• Accepts responsibility for own work.
• Maintains strong commitment to the bank's conduct/accuracy guidelines.
• Taking responsibility for a thorough and detailed method of working.

• Values diversity, differences in experience, backgrounds, and opinions of others.
• Treats all people with dignity and honesty.
• Shows respect and sensitivity for cultural differences.
• Respects the confidential nature of information.
• Maintains composure when dealing with the unexpected.

• Promotes teamwork with flexibility and cooperation.
• Works in the best interest of their team to achieve overall Bank goals.
• Knows when to ask for help, solicit input from appropriate resources.
• Works effectively and productively with all areas of the Bank.

• Knowing the (internal and external) customer business needs and acting accordingly.
• Giving high priority to customer satisfaction and customer service.

• Understands policies, procedures, and regulations related to their job description.
• Has the product and operational knowledge needed to do the job.
• Has the technical skills required to do the job and uses technology appropriately.
• Remains current on all Bank communication.

• Continues to develop knowledge of Metro City Bank products, services, and procedures.
• Demonstrates commitment to continuous learning and improvement.
• Remains current on all Compliance courses as assigned.

• Associates degree or equivalent work experience.

• Excellent customer service and problem‑solving skills.
• 3 years minimum of bank operations experience.
• Ability to maintain high degree of confidentiality.
• Professional written and oral communication skills.
• Self‑motivated and energetic.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work…