Cash Management Specialist

Doraville - Main Office
Metro City Bank | Main Office - Headquarters
5114 Buford Highway
Doraville, GA 30340, USA

Provide technical and administrative support for all Metro City Bank online banking and cash management applications. Maintain adequate knowledge of existing hardware and software in use to maximize efficiency of assisting the customers and branches utilization of them. Provide written documents, which evaluate information on periodic intervals.

• Answer calls to support customers with online banking and cash management questions and or issues
• Utilize ticket portal system to resolve and track issues as created by system users
• Monitor and respond to customer questions/issues through our online banking (OLB & D1B) systems
• Create and maintain customer access and limits to various systems (OLB, D1B, Zelle, mobile banking, Remote Deposit, Cash Management – ACH, wire)
• Review assigned daily reports to track system changes conducted by various users
• Provide computer/network support relating to software & hardware problems reported by users
• Maintain an adequate level of knowledge of operating system & application software used in order to provide a high level of support to users.
• Monitor & evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient
• Participate in team meetings and vendor user group meetings to learn of new products and services.
• Assist in training users on system applications, tokens and remote deposit machines.
• Test software and hardware to evaluate ease of use and whether product will aid user in performing work. Write software and hardware evaluation and recommendation for management review.
• Communicate with vendors (FIS) to support teams with system issues.
• Assist Sr. Operations Manager and Applications Support Manager with various projects
• Perform all duties in compliance with BSA/AML regulations and requirements
• Monitors and reports suspicious activity to the BSA Officer

• Associates degree or equivalent work experience

• Minimum 2+ Years work experience in a banking environment
• 2 Years work experience with FIS applications or similar core system
• 2+ Years work experience with online banking/cash management
• Thorough understanding of ACH transactions and NACHA guidelines
• Software skills including Microsoft Excel, Adobe, Outlook, etc

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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