AV Support Engineer

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises.

• AV server room management and coordinating with the remote team to install and troubleshoot AV equipment.
• Set up and configure AV equipment (video conferencing systems, digital displays, projectors, microphones, speakers) for meetings, events, and presentations.
• Integrate AV systems with IT infrastructure (e.g., network‑based AV solutions, cloud platforms like Zoom/MS Teams).
• Perform routine inspections, updates, and repairs to ensure optimal functionality.
• Diagnose and resolve hardware/software issues promptly, including connectivity, audio/video quality, and control system errors.
• Provide on‑site or remote technical assistance during live events, conferences, and hybrid meetings.
• Manage live streaming, recording, and post‑production editing for events.
• Train staff on AV equipment operation and best practices.
• Create user guides, FAQs, and maintenance logs; document system configurations and incident reports.
• Stay updated on emerging AV trends (e.g., Crestron, Polycom, Q‑SYS) and recommend upgrades.
• Work with IT teams, facilities, and external vendors to deliver seamless AV solutions.
• Liaise with suppliers for equipment procurement, warranties, and service contracts.
• Track AV inventory, manage stock levels, and coordinate equipment loans.
• Offer responsive support via ticketing systems, email, or phone, ensuring high user satisfaction.
• Flexibility for early/late hours to accommodate global time zones and events.

Technical