Senior Systems Engineer

Senior Systems Engineer - Observability & Resilience

About the Team

We're refining our Observability and Resilience team that architects and scales intelligent observability patterns across Cox Automotive; enables automated resilence. This isn't traditional monitoring-we create, curate and govern patterns that make it efficient for our engineering organizations to be observable and resilient. To that end we write code that surfaces problems before they become outages, build AI-driven detection and response systems, and enable rapid resolution.

This is a ground-floor opportunity to transform the team from implementers of monitoring into technology leaders, true experts in their trade with deep relationship with our engineering organizations.

About the Position

We are seeking highly skilled system engineers for the observability and resilience team. Individuals should be well versed in a variety of technical infrastructure and engineering capabilities and keenly focused on understanding and improving observability and resilience. We are focused on AI, automation and determined to continuously drive efficiencies in our incident response.

This individual should be focused on establishing spec driven standards for operations generally and for observability specifically. You will form strong relationship with our engineering teams and build, curate and champion effective patterns for observability adoption.

We currently work with Cloudwatch, New Relic, Solarwinds, Splunk and rely heavily on Pager Duty and Service Now ITOM for ingestion. We are not seeking users of these tools. We are seeking thought leaders, owners, developers, enablers - emphasis on back end, adoption and user experience.

It is our vision to transform the team from implementers of monitoring to technology leaders; experts in their trade. We will be experts in our tools and drive innovation and adoption.

This role will deliver new capabilities, using AI to develop new tools and new ways to seamlessly adopt the enterprise toolset. You will champion new tools and methods. You will develop and own relationships with engineering teams. You will ensure that our key assets are fully observable and you will help develop automated responses to common issues driving down the time to notice an issue, and crushing the time between recognition and resolution using innovative capabilities.

You will be in rapidly changing, uncertain conditions. AI is changing everything. You must thrive in a challenging and ever evolving environment.

We are in the greatest time ever to be a serious, battle-hardened operator. For the first time, we can specify how the operations harness is to be used while software is being developed. If you are excited about that and seeking a challenge creating, enabling and championing world class observability and response, bring it!!!

We are seeking a skilled and detail-oriented IT Monitoring Engineer to join our team. In this role, you will leverage tools such as Service Now ITOM, Solar Winds, and New Relic to ensure seamless monitoring and automation of our IT infrastructure. You will be responsible for administering monitoring tools, writing synthetic testing scripts, automating alert responses, and documenting monitoring solutions. This is a critical role that requires strong technical expertise, communication skills, and the ability to collaborate with cross-functional teams.

What You'll Do:

• Deliver new capabilities, using AI to develop agentic flows and new ways to seamlessly adopt the enterprise toolset
• Champion new tools and methods across the organization
• Develop and own relationships with engineering teams
• Ensure that our key assets are fully observable
• Build automated responses to common issues, driving down the time to notice an issue and crushing the time between recognition and resolution
• Establish spec-driven standards for operations and observability
• Reimagine how we detect, triage, and respond to incidents at scale
• Experiment with new approaches to observability, monitoring, and alerting
• Define what modern observability and response engineering looks like for our organization

Who You Are:

• Bachelor's degree in a related…