Technical Service Representative

About the Company

LATICRETE International is a leading construction brand trusted globally for high-performance tile and stone installation systems and building finishing solutions. With over 65 years of family-owned business in more than 100 countries, we strive to improve the built world and the lives of those who build it.

This position requires an individual with technical and customer service experience in the construction industry, focusing on the installation and use of physical building materials. The role is not an IT, software, or systems support position.

• Medical
• Dental
• Vision
• 401k
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending
• Life Insurance, AD&D and Supplemental Insurance

• Provide technical service to architects, contractors, and distributors, advising on proper material selection for specific applications.
• Review architectural blueprints, details, and specifications to advise on proper material selection.
• Draft specifications and details for architects, engineers, contractors, and distributors.
• Prepare technical documents and literature for architects, engineers, contractors, and distributors.
• Conduct seminars for architects, distributors, contractors, and other construction professionals.
• Investigate and settle customer service and product complaints diplomatically and professionally within authorized limits.
• Handle input/requests from sales/field personnel and update the job file system.
• Identify and forward leads to the sales department.
• Maintain professional conduct.

• Other duties as directed by Supervisor.

• Minimum 3-5 years of experience in the construction industry.
• 2 years of technical support experience for a building material or product preferred.
• Fluency in a second language preferred.
• Physical strength to lift and carry a minimum of 50 pounds frequently.
• Knowledge of architecture and construction practices and materials.
• Knowledge of LATICRETE products and applications preferred.
• Knowledge of competitive materials preferred.
• Technical communication and presentation abilities.
• Computer skills:
  Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint) and Outlook; intermediate knowledge and functional proficiency in ERP and CRM systems;
  Oracle Enterprise One and Sales
  
  Force1 CRM system preferred.
• Team cooperation: maintain a positive, cooperative attitude with all employees of LATICRETE and all customers.

• High School Diploma;
  Degree preferred.

• 25% travel, with some international travel required.