Collections Specialist

We are seeking a motivated, organized, and goal-oriented Collections Specialist to join our fast-paced Collections Division. This position is responsible for managing a portfolio of delinquent accounts, communicating with debtors and clients, obtaining payments, and negotiating payment arrangements.

• Manage and maintain a large portfolio of accounts.
• Contact debtors to collect outstanding balances and negotiate payment arrangements.
• Follow up consistently to move accounts toward resolution.
• Handle incoming calls, emails, and client inquiries.
• Maintain accurate account records and documentation.
• Multitask and prioritize competing responsibilities in a fast-paced environment.
• Meet monthly collection and performance goals.

• Strong work ethic and self-motivated attitude.
• Excellent communication, negotiation, and organizational skills.
• Ability to multitask, prioritize, and meet deadlines.
• Comfortable communicating respectfully and assertively with debtors.
• Basic reading and math skills with strong attention to detail.
• Proficient in Microsoft Excel, Windows, and Outlook.
• Typing speed of at least 25 WPM.
• Previous collections, medical billing, A/R, or sales experience preferred.
• Familiarity with civil litigation is a plus.

• $16-$18/hour, pay based on experience
• Excellent benefits options
• Competitive vacation policy
• Monday-Friday schedule, 8:00 AM-5:00 PM

Personnel Resources is an Equal Opportunity Employer. #DP1