Outbound Call Associate

Overview

A well-established Dothan firm is seeking an Outbound Call Associate to join their team. The ideal candidate will be responsible for making outbound calls to clients and prospects, providing information, gathering data, and supporting overall business operations through clear and professional communication.

• Make outbound calls to existing and potential customers to share information, follow up on inquiries, and gather required details.
• Maintain accurate records of call activity, customer responses, and updated contact information.
• Provide professional and courteous customer service while representing the company positively.
• Follow call scripts and guidelines while maintaining a natural and engaging conversation style.
• Meet daily and weekly call volume goals while maintaining quality standards.
• Collaborate with team members and supervisors to improve call outcomes and processes.
• Ensure compliance with company policies and applicable regulations during all calls.

• Previous experience in outbound calling, customer service, or a call center environment is preferred but not required.
• Strong verbal communication skills with a confident and professional phone presence.
• Basic computer skills, including data entry and navigating internal systems.
• Ability to work independently and stay motivated in a goal-driven environment.
• Strong attention to detail and organizational skills.
• Dependable, punctual, and able to manage time effectively.

• $15/hour
• On-site position located in Dothan, AL

Personnel Resources is an equal opportunity employer.