Pet Resort Customer Service Representative

Future Opening:
Pet Resort Customer Service Representative

At Clawing ton of Madison we strive to provide a unique, safe, and enriching environment for our guests, an outstanding client experience, and to leave a positive impact on our community.

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

We are seeking a friendly, compassionate, and organized Pet Resort Receptionist to join our team. In this role, you will be the first point of contact for pet parents and their companions, providing exceptional customer service and ensuring smooth front desk operations at our busy pet resort. Your love of animals, attention to detail, and ability to multitask in a dynamic environment will help create a welcoming and positive experience for every guest.

• Greet pet parents and their furry family members with warmth and professionalism.
• Answer phones and emails, schedule appointments, and provide detailed info about our services.
• Check pets in and out for boarding, daycare, grooming, and other services.
• Accurately manage customer and pet records in our system.
• Handle billing, payments, and basic administrative tasks.
• Assist in resolving customer concerns with empathy and efficiency.
• Communicate with team members across departments to ensure smooth daily operations.
• Occasionally assist with light animal handling during check-in/out.

• Previous experience in a customer service, receptionist, or front desk role preferred.
• Strong communication and multitasking skills.
• Comfortable working in a fast-paced environment.
• Professional, calm, and positive under pressure.
• Passion for animals and commitment to excellent service.
• Ability to work as part of a team—and love it!
• Familiarity with pet care, veterinary, or grooming services a plus.
• Must be computer-literate and able to quickly learn scheduling and POS systems.

• Lifting and carrying pet food, small animals in carriers, and other items.
• Standing, walking short distances repeatedly, performing light cleaning, and organizing throughout the day.
• Operating a computer, phone system, and other office equipment for extended periods.