Switchboard Operator - Part Time

Position: Switchboard Operator - Part Time Days
Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

* Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.

* Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.

* Acts as an information hub by providing accurate assistance to patients, employees, and external customers.

* Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.

* Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.

* Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.

* Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.

* Maintains detailed records of all pages, notifications, and calls as required by facility protocols.

* Performs other duties as assigned.

* Maintains regular and reliable attendance.

* Complies with all policies and standards.

Qualifications

* 0-2 years of experience in customer service, call center, or healthcare setting required

* 1-2 years of switchboard experience preferred

Knowledge,

Skills and Abilities

* Proficient in operating switchboard or telecommunications equipment.

* Excellent verbal communication and customer service skills.

* Ability to manage high call volumes in a calm and professional manner.

* Strong organizational skills with attention to detail.

* Capable of handling emergency communication processes effectively.

* Knowledge of hospital policies, codes, and procedures is a plus.