Customer Service Representative

Description

Martin Environmental Services is looking for a goal oriented, customer focused Customer Service Representative to provide support to our customers.

• Receive incoming calls and/or messages from customers and assist each customer from beginning to solution.
• Communicate effectively and clearly.
• Serve as customer advocate by solving problems and engaging the appropriate departments and people within the organization as needed.
• Utilize authorized system to gather information, provide information, and update customer records.
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with all employees, co‑workers, and management.
• Other duties as assigned.

• Excellent verbal, written, and analytical skills.
• Computer skills—navigation, MS Office, typing, multi‑screen system.
• Professional and polite phone etiquette.
• Ability to multi‑task.
• Ability to react well under pressure.
• Focus on solving conflicts and listening to others without interrupting.
• Ability to manage difficult or emotional customer situations and respond promptly and appropriately to meet company standards.
• High School Diploma or equivalent.
• Two years of prior work experience handling customer service via telephone.

• Legally eligible to work in the United States.
• Must successfully complete pre‑employment testing.
• Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, directions, traffic signs, signals and training.
• Must be able to work flexible schedules including weekends and holidays.

• Office environment.
• Prolonged sitting and repetitive motions performed answering phone and working on computer.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Job Type: Full‑time

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

• High school or equivalent (Required)

• Office experience: 2 years (Required)
• Customer service: 2 years (Required)

• Dothan, AL 36303:
  Relocate before starting work (Required)

In person

• Frequent sitting and/or standing, and computer use
• Ability to multitask
• Occasional walking, bending, and reaching