Relationship Banker - Mobile AL: Loop Branch

Overview

Regions seeks a Relationship Banker I to provide an exceptional customer experience on the cash line and by phone, process transactions, and assist in resolving inquiries. This role is suitable for candidates with prior teller, limited banking, or some retail sales experience who are interested in growth opportunities.

• Provide a consistent optimal customer experience on the cash line while handling transactional needs such as deposits, withdrawals, payments, and other teller transactions.

• Answer customer inquiries regarding products and services and fulfill basic servicing requests (e.g., new/replacement cards, information changes, PIN reset, reordering checks, basic problem resolution).

• Develop relationships with customers and stay informed about their relationship with the bank.

• Educate customers on standard consumer products and digital solutions (mobile, online, ATM) to simplify banking.

• Assist branch and team members with tasks to aid in customer problem resolution.

• Refer customers to an internal team of experts for more complex financial goals and needs.

• Follow bank processes and procedures, adhere to applicable laws, manage operational risks, and report concerns as needed.

• Support achievement of branch targets by identifying customer needs and guiding Regions solutions.

• May conduct outbound calls to educate customers on emerging technology and assist with financial needs.

This position requires tracking hours for overtime as applicable under the Fair Labor Standards Act.

• High School Diploma or GED

• Ability to work Saturdays as needed

• Ability to handle cash and process cash transactions

• Ability to communicate in person, on the phone, and through electronic channels

• Ability to use a computer regularly, including typing and sustained attention to a monitor

• Ability to walk and stand for extended periods

• Ability to lift up to twenty (20) pounds

• One (1) year of banking, cash-handling, and/or customer service experience

• Ability to adhere to policies, procedures, and guidelines

• Ability to assist customers with digital banking offerings

• Ability to handle multiple priorities simultaneously

• Ability to oversee large sums of cash

• Strong customer focus and relationship-building skills

Full-time

Pay ranges are job-specific and provided as a point-of-market reference. Pay varies by experience, skills, knowledge, contribution, location, and performance.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Benefits and plans may be changed, amended, or terminated at any time. For more information, Regions benefits details are available through the official portal.

Location:

Mobile, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the posting date. Higher-volume postings may remain active longer due to business needs and may be closed at any time at the discretion of the company.