Customer Advocate

Overview

The Customer Advocate is a key front‑line role that represents Safelite to customers. You will handle administrative processes, scheduling, work orders and invoicing, greet customers in person, and answer inbound phone calls and emails to deliver a memorable experience during every interaction.

• Competitive weekly base pay
• A benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical coverage plans, paid time off, company holidays and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all tools and resources necessary for success

• Welcome in‑shop customers and resolve concerns quickly and efficiently
• Manage incoming calls, e‑mails, faxes, and other communications for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same‑day reschedules or cancellations
• Confirm and complete work order information, including insurance verification, parts and missing information, to keep all moving parts running smoothly
• Process administrative tasks such as buyouts, invoices, work orders, deleted work orders, credit memos and rebills
• Review orders from the national contact center and manage dealer part orders and special accounts
• Perform any other duties as assigned

• High School Diploma, GED, or equivalent
• 1‑3 years of telephone operations or business administration experience
• Ability to provide world‑class customer service in a fast‑paced environment
• Professional appearance and willingness to wear personal protective equipment
• Ability to travel up to 10%

Safelite welcomes everyone. We value our diverse workforce and are proud to be an equal‑opportunity employer. We do not discriminate on any protected characteristic and do not tolerate harassment against associates or clients.