Customer Service Representative

Pay Rate: $11/hr What’s the Role About?

In this role, you will be a creative problem solver, results‑oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. If you enjoy solving problems and interacting with people from across the country, this is the career for you.

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full‑time, non‑seasonal
• Career Advancement

• Review orders for errors, verify information, provide self‑identifying options to potential customers, and make outbound calls as necessary.
• Negotiate and process payment arrangements on customer accounts while adhering to the client’s processes and procedures.
• Attempt to collect all balances using excellent negotiation skills.
• Document all account handling activity concisely and accurately in the client systems.
• Educate potential customers on identity documents and next steps.
• Educate customers on account status and payment options.
• Perform additional duties as assigned by the client or management.

• Must be 18 years of age or older.
• High School Diploma or equivalent required.
• Call center or collections experience preferred; basic knowledge of data entry.
• Excellent communication skills; ability to communicate clearly and effectively, both orally and in writing.
• Ability to handle difficult interactions with customers.
• Ability to remain engaged on the phone throughout the entirety of the shift with minimal to no distractions.
• Computer and technology savvy, capable of operating multiple windows and tabs while providing a best‑in‑class customer experience over the phone.
• Superb attendance.
• Internet speed of at least 10 Mbps download and 5 Mbps upload.
• Speed test results required.
• Dedicated workspace free from distractions.