Field Service Engineer -Chicago​/South WI

Sartorius has a field‑based role for a Field Service Engineer covering the Great Lakes Territory. Ideal candidate will reside in either Chicago, IL or Southern Wisconsin. In this role, you will be responsible for delivering the desired customer service experience, driving service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Great Lakes Territory – specifically Chicago, IL and Southern Wisconsin.

• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on‑site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed service reports
• Document processes
• Operate vehicle safely and use field automation systems
• Follow all company’s field procedures and protocols
• Cooperate with the technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers

• Associate’s degree or High School Degree/GED with Technical certification
• 2+ years proven field service experience, including experience with the calibration of balances and moisture analyzers
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to work flexible shifts and adapt to changing work schedules
• Familiarity with mobile tools and applications
• Identification with our core values:
  Sustainability, Openness, Enjoyment

• Personal and Professional Development: mentoring, leadership programs, internal seminar offerings
• Work‑life Balance: paid vacation, sick time, corporate holidays, community service day, flexible work schedules
• Making an Impact Right from the Start: comprehensive onboarding including a virtual online platform
• Welcoming Culture: mutual support, team spirit and international collaboration; communities on topics such as coaching, agile working, and a businesswomen’s network
• Health & Well‑Being: variety of medical plans, dental, vision, EAP, and other wellness programs
• Intelligent Working Environment: smart buildings with the latest technology and equipment
• Retirement Savings Plan: 401(k) with generous company match
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), commuter account
• Company‑Paid Benefits: basic life insurance, AD&D, EAP, family planning & women’s health, health advocate
• Additional/Optional: supplemental life insurance, legal services, LTD & STD, critical illness insurance, student loan tuition refinance service

Sartorius is an equal‑opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.