Technical Sales Support Specialist

Technical Sales Support Specialist (Sales)

Dunbarton Corporation is seeking a Technical Sales Support Specialist to join our team that is responsible for offering pre- and post-sales support, resolving technical inquiries, and ensuring a seamless customer experience by monitoring activity and addressing issues promptly. They identify customer needs, apply technical product knowledge, and provide tailored product solutions while supporting all Dunbarton departments.

• Serve as the primary technical resource for quoting and entering sales orders, collaborating with Engineering for product drawings and modifications
• Provide detailed product knowledge, including specifications, delivery options, scheduling, and pricing
• Prepare and process accurate quotes and orders, ensuring customer requirements for quality, dimensions, and delivery are met
• Maintain positive relationships with customers, distributors, and sales staff by offering timely support and product information
• Address and resolve customer complaints and service issues
• Ensure corrective actions are implemented and documented
• Enter and manage data in the ERP system, including quotes, orders, backlogs, complaints, and cycle times
• Modify technical drawings based on customer specifications and manufacturing capabilities
• Collaborate with Purchasing and Accounting to determine material and cost requirements for new or modified products
• Understand and support manufacturing processes or workflows
• Adheres to work schedule and attendance requirements
• Performs other work as directed and required

• Knowledge of Dunbarton products, manufacturing processes, and customer specifications
• Knowledge of ERP systems, CRM software, and document management tools
• Knowledge of cost analysis, quoting, and pricing strategies
• Knowledge of inventory control, order processing, and production scheduling
• Skill in the use of computer hardware and software including Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
• Skill in reading and interpreting drawings and technical documents
• Skill in technical writing and documentation of customer records
• Ability to serve as a technical expert and liaison between departments
• Ability to prepare accurate quotes, technical drawings, and detailed product specifications
• Ability to manage multiple tasks and projects with attention to detail and deadlines
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective, courteous working relationships with coworkers and customers
• Ability to remain calm in stressful situations and to take a teamwork approach to the job by cooperating with others, offering to help others when needed, and considering larger organization or team goals rather than individual concerns