Public Safety Dispatcher

Overview

The incumbent is responsible for coordinating and managing the efficient movement of personnel, vehicles, and resources to ensure timely and effective public safety responses. Serving as the vital communications link between the public and the City of Madison Police Department and Madison Fire/Rescue, the incumbent is often the first point of contact via phone, text, or video. This role requires prioritizing and dispatching emergency and non-emergency calls, providing critical guidance to the public, and maintaining the safety of field responders.

The incumbent operates multiple computer systems, including CAD, radio consoles, fire station alerting, and records management software, while working independently and as part of a team in a high-stress environment. Exceptional professionalism, accuracy, situational awareness, confidentiality, and the ability to work irregular hours, weekends, and holidays are essential.